Frequently Asked Questions
Everything you need to know about the product and billing.
Security & Code
Will the translation break my code (%s variables or HTML)?
No, absolutely not. This is our core strength. Our intelligent parsing engine locks technical syntax (like %s, %1$s, {name}) and HTML tags ('<strong>, <br>') before translation. The AI only processes the text content, ensuring your site won't crash when you upload the result.
Do you support very large .po files?
Yes. We use 'Smart Batching' technology to handle large files (e.g., WooCommerce) that would crash other tools. We split, process, and merge them back perfectly.
Is my data safe?
Your files are processed securely and never used to train AI models. Files are automatically deleted from our servers after 7 days (Free) or 30 days (Pro).
Quality & Languages
How is this better than Google Translate?
We use advanced Large Language Models (LLM) that understand context. For example, it knows if the word 'Post' refers to a blog entry or mailing a letter based on the surrounding text, delivering human-like accuracy.
Which languages do you support?
We currently support 14 major languages: English, Turkish, Spanish, German, French, Italian, Portuguese, Russian, Japanese, Simplified Chinese, Korean, Arabic, Dutch, and Polish.
I need a language that isn't listed.
We are constantly adding new languages. Please email us at hello@simplepotranslate.com with your request, and we will prioritize adding it.
Usage & Integration
How do I use the translated file in WordPress?
Simply download your translated .po (and .mo) files and upload them to your site via FTP (usually to `/wp-content/languages/themes/`) or import them using a plugin like 'Loco Translate'.
Do I need to install a plugin?
No. SimplePoTranslate is a cloud-based tool. You upload your file here, and download the result. This keeps your WordPress site light and secure without adding extra bloatware.
Billing & Refunds
Do you offer refunds?
No, we do not offer refunds. We provide a generous Free Tier so you can test the quality and compatibility before paying. Since we incur AI costs immediately, all sales are final. You can, however, cancel your subscription anytime.
Is the Lifetime deal really a one-time payment?
Yes! You pay once and get access to Pro features forever. No monthly fees.